seru69 Privacy Policy

This page describes what we collect when you use seru69 and how we keep that data protected. We at seru69 collect personal information—email, phone number, name, address, government ID—to verify your account, process your deposits and withdrawals, and comply with legal obligations. We encrypt all data in transit and at rest, store it on secure servers, and never share it with third parties except as required by law or to process your payment requests.

Our seru69 platform operates across mobile and desktop environments. When you download our Android APK or access seru69 through your iOS Safari browser, you transmit personal data to our servers for account authentication and bet settlement. We understand that privacy is essential, so we've built our data practices around transparency, minimal collection, and strict access controls. Our team reviews data-protection practices regularly and updates our systems to reflect evolving security standards.

This policy explains what we collect, how we use it, your rights regarding your data, and how to contact us with privacy questions. We encourage you to read this document carefully and reach out to our support team if anything is unclear.

What data we collect on seru69

We at seru69 collect personal information when you register an account with us. This includes your full name, email address, phone number, date of birth, and residential address. We require this information to verify your identity, confirm your age for account eligibility, and establish contact channels for account recovery and payment processing. We also collect your government ID number and a photo of your ID document when you request your first withdrawal—this is mandatory for compliance with anti-money-laundering regulations and fraud prevention.

We collect payment information only to process your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we do not store your full payment credentials. Instead, we store a reference token that allows us to process future transactions without retaining sensitive payment data. Our payment processors—third-party companies licensed to handle financial data—manage the encryption and security of your payment details.

We at seru69 also collect behavioural data: your bet history, game selections, account login times, device type (Android, iOS, desktop), IP address, and browser type. This information helps us understand usage patterns, detect fraudulent activity, improve our platform performance, and personalise your experience. We use this data to monitor account security, prevent bonus abuse, and identify matches that need manual settlement review.

• Account data: Name, email, phone, date of birth, address, government ID.
• Payment data: Payment method references and transaction history (not full card or account numbers).
• Behavioural data: Bet history, login times, device type, IP address, browser information.
• Cookies and trackers: Session cookies to keep you logged in, analytics cookies to track page views and user flow.

How we use your data on seru69

We at seru69 use your personal information for several core purposes. First, we use it to establish and maintain your account—creating your login credentials, verifying your identity, and allowing you to access football betting on Liga 1 and Piala Indonesia, live casino tables, slot games, and esports markets. Second, we use it to process financial transactions—deposits via mobile banking, local payment, online payment, or other methods, and withdrawals to your registered payment account. Third, we use it to comply with legal obligations such as anti-money-laundering checks, fraud prevention, and tax reporting.

We also use your data to communicate with you about your account. We send email and SMS notifications when you request password resets, when withdrawals are approved, and when your account security is flagged for review. We may also send you service announcements about platform maintenance or changes to our terms, and promotional messages about special offers—though you can opt out of promotional communications anytime in your account settings.

Our seru69 team uses behavioural data to improve your experience. We analyse which games are most popular, which payment methods work smoothly, and where the platform encounters technical issues. We review login patterns to detect account hijacking or credential reuse. We track which Liga 1 matches draw the most betting activity so we can prioritise adding similar markets. None of this analysis is used to target you with manipulative odds or to discriminate against you based on your nationality or location.

We at seru69 protect your privacy through encryption, strict access controls, and transparent data practices—your trust is our foundation.

Data retention and deletion on seru69

We at seru69 retain your personal data for as long as your account is active plus a period thereafter to comply with legal and regulatory requirements. Typically, we keep account data for five to seven years after account closure to satisfy tax, anti-money-laundering, and dispute-resolution obligations. Once this retention period expires, we delete or anonymise your data so it cannot be linked back to you.

You can request deletion of your account and associated data anytime by contacting our support team via email or live chat. We will close your account and begin the deletion process, though we may retain transaction records and compliance data as required by law. If you request deletion during an active withdrawal review or while a bet is pending settlement, we will complete those processes before proceeding with deletion.

Third-party processors and international data transfer

We at seru69 work with third-party companies to provide certain services. Payment processors handle your financial transactions; hosting providers store our servers and databases; analytics vendors track platform usage; and customer support tools manage our ticketing system. All third-party processors sign data-protection agreements requiring them to treat your information confidentially and use it only for the specific services we request.

Our seru69 servers may be located outside your jurisdiction—potentially in Singapore, the Philippines, or other Asia-Pacific regions. By using seru69, you consent to this international data transfer. We apply the same security standards to data stored internationally as we do domestically. If you have concerns about data location, contact our team and we can discuss your options.

Cookies and tracking on seru69

We at seru69 use cookies to enhance your experience on our platform. Session cookies keep you logged in across pages so you don't need to enter your password repeatedly. Preference cookies remember your language choice and account settings. Analytics cookies track which pages you visit, how long you stay, and which games you explore—this helps us identify where the platform works well and where improvements are needed.

We use third-party analytics tools (such as Google Analytics) to understand traffic patterns on seru69. These tools may set their own cookies on your device. You can control cookie settings in your browser preferences—most browsers allow you to block all cookies or receive alerts when a site tries to set a cookie. Blocking essential cookies may prevent seru69 from functioning properly, while blocking analytics cookies will not affect your ability to use the platform.

Security measures on seru69

We at seru69 protect your data using industry-standard encryption (TLS/SSL) for all data in transit. Your password is hashed using strong algorithms before storage, so even our team cannot view your password. We support two-factor authentication on your account—you can enable SMS or email verification so that only you can log in, even if someone learns your password.

Our seru69 servers sit behind firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain strict access controls—only authorised team members can access customer data, and all access is logged. We educate our staff on data protection practices and require confidentiality agreements from all employees.

Our seru69 privacy commitments

We at seru69 commit to protecting your privacy as a core value. We will not sell or rent your data to third parties for marketing. We will not use your information to make automated decisions about your account eligibility or bet settlement—decisions about account restrictions or dispute outcomes are made by humans after careful review. We will respond to data-access requests within standard timeframes and will explain how we use your information in clear language.

If you have privacy questions, contact our team via email or live chat. We respond to all inquiries. If you believe we have mishandled your data, we welcome formal complaints, and we will investigate thoroughly and take corrective action if warranted. Your privacy matters to us, and we work continuously to earn your trust.

Our seru69 privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email and will ask for your consent if changes affect how we use your data. This policy was last updated in 2026.